Our team is an important cornerstone here at Hiller Electric. They are the ones who answer calls, get out in the field, and ultimately, they are the ones responsible for living out and maintaining our reputation.
So we would like you to get to know our team better. Today, we are highlighting one of our Residential Service Technicians, Travis Bang. Check out his interview below:
Hi Travis. To begin, would you mind telling us a little bit about your background—how you got involved in the trade? And how you are connected to Hiller Electric?
I got involved in electrical work because of Scott Bang, my older brother. (Scott is Residential Service Manager at Hiller, check out his interview here.)
I started helping Scott do a few things around our parents’ house and found myself enjoying it. So Scott gave me all the information about getting into the electrical field and who to contact in order to get an interview at the Union. After the interview process and while I was waiting for my acceptance, I was hired on as a part-time tech at Hiller. Then, once I was accepted, I started my coursework the following school year. I went to school two nights a week for three years. When I completed my third year, I had enough credit and work hours to get my journeyman license. Now I’m a Journeyman with Hiller, and have been for the past five years.
So, what does an average day look like for you?
Right now I do service calls, so anybody that needs something fixed or a remodel, I get that call and go do it.
So you only answer residential service calls, correct?
Yep. When I signed up and did my interview I signed up for Residential to get a feel for things. That way, if I want to become a Commercial technician in the future, I will know both fields and be pretty well prepared and experienced.
One of the things that we find distinguishes us at Hiller is how committed we are to quality service. Could you talk a little bit about how you see this acted out on a daily basis?
I’m always very polite. I mean, you are inside someone else’s home, so I make an effort to make small talk with the homeowners, check in and ask how their day’s going. It just makes it easier for us to work inside someone else’s house.
I also like to talk over a job with the homeowner before I even begin. I tell them the situation and explain my game plan. Then, if things change while I’m working on it, and I think it’s necessary and will change the outcome of the job, I tell them right away. That way there are never any surprises and I feel it builds trust between you and the customer. I also make an effort to answer any and all questions the best I can.
In your opinion, what makes Hiller Electric unique compared to other companies in the area?
I do know a few people who work elsewhere, and Hiller has a lot advantages. Hiller is pretty lenient and trusts their employees. For example, they let us bring work vehicles home, and if there are tools at the shop that we need to use personally, we are allowed to borrow them as long as we bring them back in same condition. The company is just full of really good, really nice people. You know, John (Hiller) is a great person to work for. I haven’t ever had one complaint, or ever heard one for that matter, in the whole eight years I’ve worked here.
Finally, what do you enjoy doing in your free time?
I like to hunt, fish and play softball!