Our team is an important cornerstone here at Hiller Electric. They are the ones who answer calls, get out in the field, and ultimately, they are the ones responsible for living out and maintaining our reputation.
So we would like you to get to know our team better. Today, we are highlighting one of our Residential Service Technicians, Sean Nowak. Check out his interview below:
Hi Sean. To begin, would you mind telling us a little bit about your background—how you got involved in the trade? And how you are connected to Hiller Electric?
I’m originally from South Omaha and my whole family has been involved in unions for quite some time. My dad was unions phone man, my uncle worked in electrical at UP–basically my whole family has always had something to do with electrical!
So I guess I got started in electrical because of my family. My uncle is one of my biggest influencers; he works for Hiller, too. I was always really interested in electricity, and after high school I went through the Union Hall schooling: the apprenticeship program. When I finished, my uncle had just taken over the Residential department at Hiller Electric and he took me on as an apprentice. I’ve been working here ever since! It’s cool to see Hiller keep growing. John Hiller is probably one of the best guys you could ever work for, and I couldn’t imagine working anywhere else.
So, what does an average day look like for you?
Well I do service work and I like it because it’s something different every day. This makes it a little more challenging. I never do the same thing: it’s a different challenge every single day.
As far as my day goes, we pretty much do everything over tablets now, so I never really have to go into the shop anymore. I’ll receive either a text or message on the tablet that lets me know where the job is for that day, the job description, etc. Then it just depends on the job. I usually work alone; it just depends on the job, if we need the help, we’ll get the help, but usually we are on our own.
One of the things that we find distinguishes us at Hiller is how committed we are to quality service. Could you talk a little bit about how you see this acted out on a daily basis?
Quality service is definitely a standard at Hiller. It’s just how we’ve been taught, and I mean all the way back to our training in the union. We are taught quality craftsmanship when we are in our apprenticeship, and try to live it out every day since. It comes out in our work; it is a standard we all actively try and abide by.
Can you talk a little bit about how you personally try and act out the Hiller commitment to quality service in your own work?
We are encouraged to be very personable and talk with the customers. For instance, I always offer to take off my shoes, I mean most houses we work in don’t want us tramping in with our dirty boots, so I always carry extra shoes with me and ask first. I also make sure to never leave a mess—At Hiller, we always make sure to clean up after ourselves.
In your opinion, what makes Hiller Electric unique compared to other companies in the area?
It’s just a good environment; an all around good place to work, with good co-workers. I really appreciate how Hiller stresses safety, for both its customers and employees. And like I said earlier, John Hiller is a great man, he would give the shirt off his back for you, guarantee it. Honestly, I don’t think I’ve ever complained and I just can’t stress enough how great of a place is it to work. A lot of other companies don’t treat their employees this well, but John Hiller does. I’ve been here almost 12 years; I can’t see myself anywhere else.
Finally, what do you enjoy doing in your free time?
Hmm, let me see. Well, I love to go fishing with my boys. I also coach my boys’ baseball and basketball teams. I guess, just spending time at home and with my family!