Our team is an important cornerstone here at Hiller Electric. They’re the ones who answer calls, get out in the field, and ultimately, are responsible for living out and maintaining our reputation.
Over the coming months, we’re going to highlight some of our employees so that you can get to know our team better. You can see our interview with Scott Bang, Residential Service Manager, below:
Hi, Scott. To start, would you mind telling us a little bit about your background?
Sure. I grew up on a farm outside of Fremont. Like any other kid on a farm, I did a lot of work with my hands, and got used to that kind of work, which I really enjoyed. I went to college for a while—mostly to play baseball—but I quickly realized I wasn’t going to be an everyday suit and tie guy. I felt a draw to get back to something like the work I had grown up doing.
Around the time I was realizing I wanted to try something new, my mom was working at a hospital in Omaha. She was friends with a woman whose husband was in Local 22 [IBEW Local 22, Nebraska and Western Iowa’s local electric union]. He really enjoyed the work and the union, and kind of on a whim, I thought I’d give it a shot.
I started off doing a lot of service work on older homes when I first got started. Ultimately, I ended up at Hiller about six years ago when I saw that they were looking for a new service truck driver. I really liked the work I was doing at my previous job, but was looking for a little change of pace. Since joining Hiller, I’ve gotten just that, and have been able to work on a lot of newer homes doing different work than I was doing before. The rest is really history, although now I spend less time in the field and more time making sure things are running smoothly for the rest of our guys.
What does a normal day look like for you?
I wish I could say there was one! Really, my days vary so much on the service side—you don’t know what you’re going to do day to day because the needs on any given day are going to be different. That said, there is at least some continuity. I get a lot of phone calls—folks who want us to come give an estimate or look at something, or help with a project—and that takes up a large portion of my time. The rest of my time goes to making sure that my guys are where they’re supposed to be, when they’re supposed to be there. I do occasionally go out into the field and help with projects when no one else can be there, but that’s less common these days.
We have four residential trucks plus myself. My four guys do essentially nothing but service work on existing homes, stuff like service changeouts, basement remodels, additions, kitchen remodels—that sort of thing. We’re the team out in the field so we’re most likely going to be the folks you see if you call us up and have something that needs to be fixed, or if you want to take on a new project.
One of the things we really think distinguishes us at Hiller is our commitment to quality service. Could you talk a little bit about how you see that acted out on a daily basis?
Absolutely. A large part of that commitment to service is made clear through the craftsmanship of our employees out in the field—and that’s true both residentially and commercially. Everyone out in the field takes pride in what they do and will always make sure it’s done right. I think that’s especially valuable on the residential side where you’re dealing with people and the homes they’re living in every day.
That commitment is also really clear to me with our 24/7 service. We have an on-call technician who rotates once a week. If your air conditioning is out and it’s 9:00 at night and 95 degrees, or if you’ve got family coming into town tomorrow and are having issues with those fifteen crock posts you’re trying to run in the kitchen, we’ll come out and help very quickly. No project is too big or too small for us, even in those urgent situations, and I think that’s something that really sets us apart from everyone else.
Why would you recommend Hiller Electric over other companies in the area?
I’d say that recommendation comes down to two major things: cost and craftsmanship. We’re very reasonable price wise, and we also offer free estimates. Whether that means changing out your outlets or helping with a 100-foot addition to the house, that free estimate is something we always offer, which isn’t something you see at a lot of other companies.
On the craftsmanship side, which I touched on earlier, the guys who are out in the field for us take pride in what they do and want to make completely sure that the customer is satisfied. We’re not a huge shop where the customer is just a number, and that really shows through in all of the work we do, which is something I’m really proud of.
Finally, we have to ask: what do you enjoy doing in your free time? We know your life can’t be all electrical all the time.
Well, I really enjoy playing golf when I’m not at work, but my main free time activity these days is taking care of my six-year-old daughter. I don’t get to play as much golf as I’d like, but that’s alright—raising my daughter is a great use of my time.
Want to know more about Scott, or want to learn more about Hiller Electric and any of the services we offer? Don’t hesitate to reach out and let us know! You can get in touch by phone at 402.339.0524, or visit our Contact Us page for more information.